Santa may not have visited just yet but we’re already looking ahead to the New Year… As it’s the traditional time for new beginnings we are taking the opportunity to introduce a new-and-improved Customer Loyalty Scheme. From January 2014 registered customers will earn points with every purchase, whether that purchase is made online or in store.
We imagine you’ll have a few questions on the ins-and-outs of the scheme, so hopefully we’ve answered them below. Please do post any additional queries in the comments and we’ll get back to you straight away.
Q: How do I register?
A: Registration Forms are available in the shop right now, but you can also download a form here to fill out at your leisure. Completed forms can be dropped back in to the shop on your next visit, posted to us or scanned and sent to us via email.
Q: What about my existing Loyalty Card?
A: There is a space on the Form to attach any existing Loyalty Cards that you have. Within 14 days of registering we will apply 75 points per stamp to your Loyalty Account. Please note that original cards must be presented in person or by post. Scanned copy Loyalty Cards will not be eligible for points.
Q: How many points will I earn per purchase?
A: Under the new system each registered customer will earn 3 points for every Euro.
Q: How do I earn points for online purchases?
A: Once you have registered with us you will simply need to enter a request in the comments section of your online order for points to be applied to your loyalty account.
Q: What do I do with my points?
A: Each point will entitle you to 1 cent off future purchases – it’s up to you whether you redeem this value off the odd ball of wool every now and again, or whether you’d like to save all your points for a splurge around e.g. your birthday or Christmas time!
We hope that all makes sense but do please post any additional questions you have in the comments. Thanks!